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PRIVACY POLICY

You trust us with your personal information, so we strive to always be clear and honest about how and why we will use it. 

Read more about what we collect about you and your choices and rights.

OUR COMMITMENT TO YOU

Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control. 

If you’d like further information, or have any questions, please contact us using the details in the ‘Contact’ section below.  

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission. 

PRIVACY NOTICE

How this notice applies to you will depend on the way in which you interact with us. For example, if you:

  1. Place a reservation or purchase a ticket to one of our events, we will use the information you provide to us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events or venues that may be of interest to you; and
  2. Browse our sites, we use cookies to tailor your experience and provide a seamless experience. 

Your choices and rights under each scenario are explained in more detail below.  

SUMMARY

What Information We Have & Where We Get It
We collect and store different types of information about you when you make reservations, contact us, and use our websites, apps and social media.
Learn More

How We Use Your Information & Why
We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.
Learn More

Who We Share Your Information With & Why
We share your information with Event Partner(s) – such as the co-promoter(s), ticketing agents, artist, or venue – as well as other third parties associated with the service provided.
Learn More

Your Choices & Rights
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
Learn More

Looking After Your Information
We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
Learn More

Contact Us
If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.
Learn More

WHAT INFORMATION WE HAVE & WHERE WE GET IT

When providing our products and services, we collect certain categories of personal information such as your contact details, purchase history, internet and electronic activity, and in some cases sensitive personal information where required or where you have provided consent.

When we collect your personal information, we store it in our customer databases, such as our customer services platforms to manage any queries you have, and our marketing systems in order to be able to communicate with you, subject to your choices.

Given the global nature of our business some of the products and services we offer may be differ and not be available in the market where you have an account.

  • When you make a reservation or purchase from us. When you make a reservation or purchase a product from us (such as VIP experiences or merchandise), we will collect your contact and billing information directly from you. When you register for a presale, we collect your contact information, including name, street address, zip and post code, email, phone number and credit card number.
  • When you buy tickets to our events. When you purchase tickets to one of our events, or an event for which we are a co-promoter, or have a ticket transferred to you by a friend we will receive your information from ticket agents or e-commerce platforms used to sell tickets for our promoted and co-promoted events, or the venues we hire to put on the event. This includes your name, contact details and ticket purchase information, such as number of tickets bought and seat number(s).
  • When you attend one of our events. When you attend one of our events, we collect your information via our free Wi-Fi (if you register to use it) and, if available, via cashless payment wristbands which can be used to access events and to make purchases onsite at the event.
  • Fan images and CCTV. When attending an event at a venue or festival we collect your image and likeness whether this is through CCTV cameras or videographers or photographers on venue of festival sites. This is primarily collected for the safety and security of our fans; however, we sometimes use these images in our marketing or social media posts. 
  • When using our website and apps. When you use our websites or apps, subject to your choices, we use tracking tools like browser cookies and web beacons and technology like GPS and WiFi to collect information about you. This information includes the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us. Our site may also serve third-party content that contains their own cookies or tracking technologies. For more information on how we collect this information, see our Cookies Policy.
  • Onsite safeguarding when attending an event. When attending an event at a venue or festival in order to provide a safe and secure site for you, we will process personal information about you to be able to enforce appropriate access management, their purposes for being onsite, and any experiences or issues that may arise. As part of our safeguarding policies and procedures, we process personal information about incidents and visitor wellbeing.
  • When posting ratings or reviews. When you post ratings and reviews, including uploading images or videos as part of your review, we store this information in our platform alongside information about you as the reviewer.

  • When you request accessible tickets. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements. When you purchase accessible tickets,  we record this request. Depending on your market, we may be required to validate your accessibility needs. We will inform you about this if we do.
  • When entering competitions. When you enter into competitions we run, we’ll use your information to administer your entry and contact you if you’ve been successful. If the prize is administered by a third party, we’ll let you know who they are.
  • When you contact our fan experience and customer support teams. When you contact our Customer Services teams with a query or provide us with feedback, we record that interaction for evidentiary purposes and to provide support related to your query.
  • When you use social media and online public forums.  When you use a social media feature within our website or apps, post to social media platforms, or post on a public space or on one of our websites, the social media site will provide us with some information about you, such as your name and the posts you make mentioning us
  • Geodemographic information.  Subject to your choices, we collect or use suppliers such as advertising and marketing partners who collate geodemographic information including age range, gender, or information about events you like or products you buy which assists us in better personalizing our services to you. If you’d prefer that we do not do this, see the ‘Your Rights & Choices’ section below.

Information used for health & safety purposes. Where required, we will collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This includes information such as names, contact details, seat locations, along with entry and exit times.

In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your information was collected and used.

HOW WE USE YOUR INFORMATION & WHY

This section explains how we use your information and the legal grounds (or purposes) for which we use it. Some purposes are primary purposes that are necessary in order for us to provide our services or products or to fulfil our legal obligations. Other secondary purposes aren’t strictly necessary to provide our services but provide additional value and are therefore typically subject to your choices. 

1. For the performance of our contract with you 

  • When you make reservations or purchases. We use your information when transact with us (such as making reservations or purchasing tickets or merchandise) so we can: 
    • process your order;
    • take payment; 
    • send you customer service emails, including order confirmations and event related emails; 
    • provide you with customer support; and 
    • register you for event presales.
  • Event Partner(s). We share your information with Event Partner(s) who provide services for the event such as co-promoters, ticketing agents, artists or venues to enable them to run the event on our behalf, allocate seating or notify you if there has been a change to the event or provide important event information. 
  • Contest, Competitions and Referrals. When you enter into competitions or similar prize draws, we  use your information to confirm your registration and to communicate to you about your entry. If you give us your friend’s information, for example, via our referral service to tell a friend about our website or to purchase a gift card, we will only use your friend’s information to provide services you requested. Your friend may contact us to ask us using the details below to delete their information.


2. Subject to your choices

  • Marketing. To contact you with information or offers regarding upcoming events, products or services via email, push and web notification, SMS, or on social media platforms. You can change your marketing preferences at any time’ see the section “Your choices and rights” below.
  • Advertising & cookies. To deliver tailored advertising and marketing communications on our websites and apps depending on your market. (See our Cookies Policy for more information).
  • Market research & fan feedback. To conduct market research and analysis which helps improve and customise our products and services, or to contact you with satisfaction surveys, or to participate in user research (such as focus groups). We include an unsubscribe option for this kind of contact should you no longer wish to receive them.
  • Images. Where you attend our events, we sometimes take photos and sometimes post these on social media or use them in marketing campaigns. Our signage at the event will let you know, and you can always request we remove you.
  • Personalization. To make sure our messages and website are relevant to you (depending on your market). For example, when you ‘favorite’ certain artists and genres, purchase tickets, attend shows with friends and sign up for presales, we will inform you about similar events we think you might be interested in. We create a user profile with the information we have and how you use our services. By turning personalization off you won’t get any personal recommendations and any newsletters you’ve subscribed to will be generic (although if you’ve asked to receive alerts about specific artists or venues, you’ll still receive these).
  • We will still perform profiling activities where we need to do so to deliver our services to you, for example for fraud screening purposes.
  • Location-based services. For example, our apps request location permission for functions like browsing events near you, receiving push notifications about them or seeing yourself on the map at an event.
  • Crowd management analytics. Some of our apps use crowd management software so we can see how many people are at a particular stage, or when the busiest times at the bars are. This helps us more efficiently allocate our resources. We turn this on shortly before the festival or event and turn it off shortly after so we’re not tracking devices when we don’t need to. 
  • Accessibility. To process your health information to meet your accessibility requirements, where specifically required and explicit consent is provided.
  • Commercial Partners. We sometimes work with Commercial Partners who we share information with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale deals. In some circumstances, where sharing is not necessary for us to perform the contract, you have requested, we will ask for your permission.


3. For our overriding legitimate business interests

  • To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law.  For example, making sure tickets get into the hands of real fans and to provide a secure platform. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g., our or our Event Partner’s brands), fraud, or other crimes.
  • Event security. To protect our fans and ensure the security of our and our Event Partners’ operations. 


4. To protect your vital interests

  • Health and Safety. Any information collected by us or our third-party partners in compliance with applicable health and safety requirements, will only be used to contact attendees or shared with relevant local, government officials. This information is regularly deleted. 

WHO WE SHARE YOUR INFORMATION WITH & WHY

  • Live Nation Entertainment. Within the Live Nation Entertainment group and associated family of companies who provide services for us such as marketing, profiling, reporting and technical and product support. This may include Groot Hospitality and Live Nation owned or operated venues, for example.
  • Third parties who perform services on our behalf. Our third-party service providers, some of which may be located outside of your jurisdiction. These include: 
    • Cloud hosting providers, who provide the IT infrastructure on which our global products and systems are built; 
    • Payment platforms, who provide the infrastructure to process payments; 
    • Outsourced customer service teams, who support in responding to queries you may have; 
    • Information security providers, who help us keep our platforms safe and secure; and; 
    • Marketing providers, who power our data analytics, marketing communications and advertising.  
  • Event Partners. Event Partners are entities we work with to put the event on, such as our co-promoters, ticketing agents, venues, or the artists. We share your information with our Event Partners so that they can run the event and for other reasons described in their privacy policies. 
  • Commercial Partners. These are third parties we work with to provide additional value-add services. As the Commercial Partners we work with varies between services, we use just-in-time information to let you know when information will be shared with them and that it will be processed in accordance with their privacy notice.
  • Disclosures under law. As necessary, we will share information to respond to a court order or subpoena or share information with a government agency or investigatory body as permitted or required by law, or share information when we are investigating potential fraud.
  • Successors. Depending on the terms of the sale of our business, we may share information with any successor to all or part of our business.  Where the data controller of your information changes, the new data controller is obligated to notify you of this change.

If we need to share information for reasons not described in this policy, we will inform you prior to doing so.

YOUR CHOICES & RIGHTS

Your rights and choices may differ depending on the country where you are accessing our services from. These have been split out below. 

Your choices
Where you have given us your permission, you can manage your preferences by doing the following:

  • To stop receiving our marketing you can change your preferences within your account if you have created one or follow the unsubscribe instructions in any of the emails, we send you or contact us and we will do it for you.
  • To control our use of cookies and tracking tools, please see our Cookie Policy. This can also be done my updating your preferences in the cookie management tool on any of our websites and apps.
  • To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings. 
  • To manage personalization settings, you can change your preferences within your account. If this option is not available, you can contact us and we will do it for you.
  • To stop being contacted as part of fan feedback, you can unsubscribe through the mechanisms in the messages to you or contact us and we will do it for you.


Your rights
As a global company, our fans are located all over the world. Depending on your market, there are specific laws and regulations around privacy rights such as the GDPR in Europe, LGPD in Brazil and CCPA in United States etc. 

You may designate an authorized agent to submit requests, using the below instructions, on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with a signed, written affidavit to make such requests, or a power of attorney. We may need to follow up with you to verify your identity or authorization before processing an agent’s request. If you do not follow these instructions we may not be able to process your requests.

United States Rights
You have certain choices about how we use your information. 

You have rights pertaining to the collection, use, and sharing of your personal information. 

Depending on where you live in the United States, for all other countries please see Global Rights above, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

  • Disclosure. You have the right to request a report showing the personal information collected, shared, and sold about you. 
  • Deletion. You have the right to request that we delete your account and any personal information collected from or about you. The request to delete your account cannot be made where you have a ticket or transaction for a future event even if you have printed or received these tickets. Once the event has passed then this request can be exercised. A deletion of your account will result in loss of access to any digital assets (i.e. NFTs) that you may own.
  • Correction. You have the right to request that we correct inaccurate personal information collected from or about you. 
  • Opt-Out of Sale/Profiling. You have the right to opt out of the sale of your personal information. This will also opt you out of targeted advertising or profiling.  To opt-out click here.  
  • Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855-663-0150.  You may also submit your request by mailing a letter to the address at the bottom of this policy.  Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights. Under appliable United States laws and regulations, you may have the right to opt-out of Ticketmaster’s sale or sharing of your personal information.  You may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here.  Alternatively, you may submit a request to opt out of sales or sharing by calling us at 855-663-0150.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

Minnesota Consumer Data Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding.  We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.  

Personal Information Collected:

  • Names and Aliases
  • Physical Address
  • Phone Number
  • E-Mail Address
  • IP Address
  • Unique Identifiers
  • Interactions with Customer Service
  • Information about transactions made on our services
  • Fan Preferences and Attributes   
  • Cookies/Web Beacons – We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please see our cookie notice. 

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.  

Personal Information Disclosed for a Business Purpose or Sold/Shared:

Categories of Personal Information

Personal Information

Disclosed for a Business Purpose

Sold/Shared

Categories of Third-Party Recipients

Retention Standards

Identifiers

Names and Aliases

X

X

Business Partners, Data Brokers, Technical Service Providers, Government Agencies

Retained only as long as it is necessary to provide our products and services, keep our systems secure, and maintain necessary business and financial records.  

Physical Address

X

X

Phone Number

X

X

E-Mail Address

X

X

IP Address

X

X

Business Partners, Technical Service Providers

Unique Identifiers

X

X

Commercial Information

Interactions with Customer Service

X

 

Technical Service Providers, Government Agencies

Retained only as long as it is necessary to provide and improve our products and services, keep our systems secure, and maintain necessary business and financial records.  

Information about transactions made on our services

X

X

Individual’s Preferences and Attributes

X

X

Business Partners, Data Brokers, Technical Service Providers

Internet/ Electronic Activity

Cookies/Web Beacons

X

X

Retained only as long as it is necessary to provide our products and services and keep our systems secure.

Device Attributes

X

X

Sensitive Personal Information

SSN/TIN

X

 

Technical Service Providers, Government Agencies

Retained only as long as it is necessary to provide our products and services and maintain necessary business and financial records. 

Health Information

X

 

Drivers License/Passport Number

X

 

Demographic Information

X

 

Technical Service Providers

Precise Geolocation

X

 

Personal information that you provide for a specific purpose will not be sold or used for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects.

To view our CCPA request metrics, please click here.

“Shine the Light” Law.  If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. Mention in your email that you are making a “California Shine the Light” inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to “do not track” requests from browsers.

Our websites respond to global privacy control—or “GPC”—signals, if we detect that a browser is communicating a GPC signal, we will process that as a request to opt that browser and device out of ‘sale’ via cookies and tracking tools on our website. Note that if you return to our website from a different device or use a different browser on the same device, you will need to opt out (or set GPC for) that browser and device as well.

LOOKING AFTER YOUR INFORMATION

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. 

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention rules are dependent on whether the information is necessary to provide the product or service, what consents have been provided around the use of personal information and what statutory, contractual, or other legal obligations do we have to retain personal information. 

We will securely delete your information when it is no longer required for these purposes, in line with our company policies. 

Transfers of your personal information

As a part of a global group of companies headquartered in the United States, we sometimes need to transfer your information outside of your country of residency. This occurs where: 

  • We rely on shared services provided by the Live Nation group of companies, some of which may be located outside of the country where you are resident.  For example, our global platform is designed and maintained primarily from the United States and the United Kingdom. 
  • When world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally if that is not based in your country of residence. 
  • We use global service providers, such as the ones described above.  

When transferring information, there are strict rules in place to ensure your information is still protected to the highest standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of your local market, we use contractual measures and internal mechanisms requiring the recipient to comply with privacy standards of the exporter. We will use contractual clauses, such as the Standard Contractual Clauses approved by the European Commission and other Regulatory Bodies where applicable.

For more information, or to get a copy of the relevant documentation please contact us. 

You can also write us at:

Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal

There’s also your local Supervisory Authority where you have one, although we encourage you to try and let us help you first.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Last updated: 02-11-2026

CONTACT US

We have a global privacy team in information security and privacy that ensure end-to-end protection of your personal information throughout the information lifecycle. If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Chief Privacy Officer, Dan Rice, is here to help at privacy@livenation.com

Our Privacy Policy – Your Privacy Rights Effective Date: January 1, 2023 This Privacy Policy applies to the sites and apps where it appears. This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes at our locations or in phone or email interactions you have with us. Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

  1. Place a reservation with us or purchase a ticket, we will use the information you provide us to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date about other events or venues that may be of interest to you; and
  2. When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below. Click on “Learn More” under each icon for more information or scroll down to read the full policy.

What Information We Have & Where We Get It We collect and store different types of information about you when you make reservations, contact us, and use our websites, apps and social media. Learn More

How We Use Your Information & Why We collect and use your information for lots of reasons such as helping you get into the places you love, sharing news, for marketing and as otherwise required by law. Learn More

Who We Share Your Data With & Why We may share your information with the technical service providers as well as other third parties associated with the service requested. Learn More

Your Choices & Rights Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you. Learn More

Looking After Your Information We take steps to try to make sure your information is protected and to delete it securely when we no longer need it. Learn More

Contact Us If you have any questions or feedback about this notice, or how we handle your information, get in touch with us. Learn More

WHAT INFORMATION WE HAVE & WHERE WE GET IT

We collect information from and about you.

  • Contact and billing information. When you request a reservation, purchase a ticket, sign up for our newsletters, or contact us, we may collect your contact and billing information, such as your name, email address, zip code, phone number and credit card number.
  • Information you post. We collect information you post in a public space on our website or on a third-party social media site.
  • Accessibility Information. We may collect details of your health requirements if you have accessibility requirements.
  • Security Information. We may collect personal information on incidents and accidents that occur in our venues that may include the use of closed-circuit television video (CCTV), video taken from security cameras, photographs and pertinent personal information regarding accidents/injuries that may have occurred at the venue(s).
  • Information used for health/safety purposes.  We may collect information from customers and attendees for compliance purposes related to infectious disease to the extent required under applicable law.  This information may include names, contact details, seat locations, along with entry and exit times.
  • In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.
  • Other information. We may collect information about the browser and device you’re using, your IP address, your location, the site you came from, the site you visit when you leave us, and how you used or didn’t use our site or app.

We collect information in different ways.

  • We collect information directly from you. For example, if you make a reservation or register for a newsletter. We may also collect information if you post a comment on our websites or ask us a question.
  • We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.
  • We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site may give us some information about you.

HOW WE USE YOUR INFORMATION & WHY

We use information as disclosed and described here.

  • We use information to provide you with products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your reservations or tickets. We might also contact you about this policy or our website terms.
  • We use information to respond to your requests or questions. For example, we might use your information to confirm your reservation for a venue or event or to answer questions you may have about your reservation or our venues.
  • We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
  • We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
  • We use information for security purposes. We use information to protect our company, our venues, our customers, and our websites. This includes to detect or prevent unlawful behavior.
  • We use information for health/safety purposes. Any in formation required to be collected for purposes of compliance with applicable health and safety requirements will only be used to contact attendees or shared with relevant local, state or federal authorities. This information is regularly deleted.
  • We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. To learn about your choices for these communications, read the choices section below.
  • We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

We use information as required or otherwise permitted by law or as we may notify you. We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.

WHO WE SHARE YOUR DATA WITH & WHY

We may share information with third parties:

  • We will share information within the Live Nation family of companies. This may include Groot Hospitality and Live Nation-owned or operated venues, for example.
  • We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your requests. Some vendors may be located outside of the United States.
  • We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
  • We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. We may share information when we are investigating potential fraud.
  • We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
  • We may share your information for reasons not described in this policy. We will tell you before we do this.

YOUR CHOICES & RIGHTS

You have certain choices about how we use your information.

  • You can opt out of receiving our marketing emails. To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
  • You can control cookies and tracking tools. To learn how to manage how we – and our vendors – use cookies and other tracking tools, please click here.
  • You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your device.

Your Privacy Rights You have choices around how to control the collection, use, and sharing of your personal information. Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

  • Disclosure.  You have the right to request a report showing the personal information collected, shared, and sold about you.
  • Deletion. You have the right to request that we delete any personal information collected from or about you.
  • Correction. You have the right to request that we correct inaccurate personal information collected from or about you.
  • Opt-Out of Sale/Sharing or Processing. You have the right to opt out of the sale or sharing of your personal information.  You also have the right to opt out of the processing of your data for targeted advertising or profiling purposes.
  • Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.

You may submit a request to enact any of the above rights by clicking here to submit a request.  You may also submit your request by mailing a letter to the address at the bottom of this policy.  Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA.  Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA.  California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding.  We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected:

  • Names and Aliases
  • Physical Addresses
  • Phone Numbers
  • E-Mail Addresses
  • IP Addresses
  • Unique Identifiers
  • Interactions with Customer Service
  • Information about transactions made on our services
  • Fan Preferences and Attributes
  • Cookies/Web Beacons – We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
  • Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.  

Personal Information Disclosed for a Business Purpose or Sold/Shared:

Categories of Personal Information Personal Information Disclosed for a Business Purpose Sold/Shared Categories of Third-Party Recipients Retention Standards
IDENTIFIERS Names and Aliases Physical Address Phone Number E-Mail Address IP Address Unique Identifiers ✘ ✘ ✘ ✘ ✘ ✘ ✘ ✘ ✘ ✘ ✘ ✘ Business Partners, Data Brokers, Technical Service Providers Business Partners, Technical Service Providers Retained only as long as it is necessary to provide our products and services, keep our systems secure, and maintain necessary business and financial records.
COMMERCIAL INFORMATION Interactions with Customer Service Information about transactions made on our services Individual’s Preferences and Attributes ✘ ✘ ✘ ✘ ✘ Technical Service Providers, Business Partners, Data Brokers Retained only as long as it is necessary to provide and improve our products and services, keep our systems secure, and maintain necessary business and financial records.
INTERNET / ELECTRONIC ACTIVITY Cookies/Web Beacons Device Attributes ✘ ✘ ✘ ✘ ✘ ✘ Business Partners, Data Brokers, Technical Service Providers Retained only as long as it is necessary to provide our products and services and keep our systems secure.

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information? In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired. Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use our Authorized Agent Request Form to submit your request. Failure to follow these instructions may result in our inability to process your request.

Sources of Data:
  • Self-disclosed (e.g. Information provided when interacting with our products and services)
  • Business partners (e.g. Analytics companies, promoters, venue operators, etc.)
  • Data brokers (e.g. Marketing companies, advertising partners, etc.)
  • Technical service providers (e.g. Cloud service providers)
Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information:
  • Providing products and services
  • Event management
  • Market research and aggregated analytics
  • To prevent, detect, and manage unlawful behavior
  • Marketing
  • Client services
  • Staff administration
Third Parties with Whom we Share Personal Information:
  • Business partners (e.g. Analytics companies, promoters, venue operators, etc.)
  • Data brokers (e.g. Marketing companies, advertising partners, etc.)
  • Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.“Shine the Light” Law.  If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. Mention in your email that you are making a “California Shine the Light” inquiry. We will respond within 30 days. Do Not Track. Our websites and apps are not designed to respond to “do not track” requests from browsers. Our sites and apps are not intended for children. Our sites and apps are meant for adults. We do not knowingly collect personal information from children under 16. If you are a parent or legal guardian and think your child under 16 has given us information, you can email us here. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “Children’s Information Inquiry.”

LOOKING AFTER YOUR INFORMATION

We use standard security measures. We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized reservation or account has been created using your name, contact us at the address below. We store information both in and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to United States laws, which may not afford the same level of protection of those in your country. We may link to third party sites or services we don’t control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites or services. Read the privacy policy of other websites or services carefully. We are not responsible for these third party websites or services. Our site may also serve third-party content that contains third-party cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies within third-party websites or services.

CONTACT US

Please contact us if you have more questions. If you have any questions about this Policy or other privacy concerns, you can email us at privacy@livenation.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at: Live Nation Entertainment, Inc. 9348 Civic Center Drive Beverly Hills, CA 90210 Attention: Privacy Officer, Legal What we will do if there is an update to this policy. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates. © 2022 Groot Hospitality. All rights reserved